Privacy Notice

This is the Privacy Notice and Data Protection Statement for Innes Reid Investments Limited and our website (

It explains how we will use any personal information we collect about you and how we process and store it.

To provide our services to you we need to collect information about your personal and financial circumstances. We take your privacy seriously and will only use your personal information to deliver services (known as Processing). We will not share data with third parties other than when it is necessary to deliver our services.

For the purpose of the General Data Protection Regulations 2018, the Data Controller is:
Innes Reid Investments Limited, Dee House, Hoole Road, Chester, CH2 3NJ.

What information do we collect about you?

We collect information about you when you engage us for financial planning/financial advice/mortgage advice and investment management services which will relate to your personal and financial circumstances. It may also include special categories of personal data such as your health, if this is necessary for the provision of our services.

We may also collect information when you voluntarily complete client surveys or questionnaires or when you provide feedback to us. We may collect this information via our website or other secure online portal.

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We may use your information collected from the website to personalise your repeat visits to the site.

Why do we need to collect and use your personal information?

The lawful base for the collection, processing and usage of your personal data (including special category data) is for the effective delivery of our contract with you. In addition, we need to process and store this personal data to fulfil our legal and regulatory obligations.

We will request your explicit consent to collect and process special category data (such as health).

Who might we share your information with?

In order to deliver our service to you effectively, we may send your details to third parties such as those that we engage for professional compliance, independent reviews of our service, accountancy or legal services as well as product and platform providers that we use to arrange financial products for you.

Where third parties are involved in processing your data we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with our written instructions.

If your information is being processed outside of the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK / EEA data privacy laws e.g. we will put in place legal agreements with our third party suppliers and do regular checks to ensure they meet these obligations.

Where it is necessary for your personal data to be forwarded to a third party we will use appropriate security measures to protect your personal data in transit.

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake regular training on this.

To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.

How long do we keep hold of your information?

We will keep your personal information only where it is necessary to provide you with our services. We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email or write to us using our contact details.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.


Communicating with our clients is very important to us and in accordance with the Privacy and Electronic Communications Regulations, we may email you about other products or services, information about the financial market and our views or company news. This is called ‘marketing’. You can opt out of receiving these marketing emails at anytime by email, phone or post.

Opting out of marketing will not restrict you from receiving email communications from your Adviser or other Innes Reid staff and providers in order for us to deliver our service to you and to fulfil our legal and regulatory obligations. These emails to you may also include important changes to our business continuity, such as a change in opening hours or policy. These communications are called ‘service’ emails. However, we can communicate with you via other methods if you prefer.


Emailing Innes Reid Investments Limited – Email isn’t a secure form of communication. If you want to send us confidential information please send it by post. However, if you do communicate with us by email on any subject, you are giving us permission to email you back.


Cookies are a way for websites to store and retrieve very small text information on a web browser. These are used to enable websites to keep track of users as they view pages and between visits. First party cookies are set and managed by the operator of the website such as Third party cookies are those that are set and used by other sites (such as Facebook and Google) to display adverts, measure statistics or add social sharing features.

The Innes Reid website makes limited use of cookies to personalise and improve the overall experience for users. These cookies are limited to information that is not personally identifiable, such as a session ID. These cookies are strictly necessary for the correct functioning of the website and are required by users to access certain areas and facilities within the site.

The Innes Reid website also makes use of third party cookies from Facebook and Google which are used to collect statistical information about how our visitors use our website, including details of the location of users and device / software used to view the site. All information collected in this way is strictly aggregated and anonymous. Our website also uses third party cookies from Mailchimp to extract the data you choose to share with us in a website form, so that we can contact you. For further information visit http://

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other Websites

Our website contains links to other websites. This Privacy Notice only applies to our website, so if you link to other websites from it, you should read their own privacy notices.

What can you do if you’re unhappy with how your personal data is processed?

You also have a right to lodge a complaint with Innes Reid Investments Ltd and/or the UK supervisory authority for data protection.

In writing, to the GDPR Officer:
Mark Reidford, Innes Reid Investments Ltd, Dee House, Hoole Road, Chester CH2 3NJ.

Information Commissioner’s Office:
Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
Telephone: 0303 123 1113 (local rate)

Changes to our Privacy Notice

We keep our Privacy Notice under regular review and we will inform you of changes here and/or by email when they occur. This Privacy Notice was last updated on:

3rd December 2020 (changes to cookie policy)
1st October 2020 (changes to marketing)

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by writing to us at our usual business address or by email to:

This policy was originally created on 20th May, 2018.

Reviews and Ratings for Financial adviser Mark Reidford, Chester
The Financial Ombudsman Service (FOS) is an agency for arbitrating of unresolved complaints
between regulated firms and their clients. Further details of the FOS can be found on its website:
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